The Airline industry is the fastest growing industry. Approximately 3.6 billion passengers travel by air every year making the airline industry a major contributor in the global economy.
It delivers one-third of the world trade. With the increasing number of passengers and the types of flights, the customers are now less concerned about the price of the ticket but more about the standard and facilities of the airlines. To attract more travellers, airlines are investing heavily in efficiency, sustainability and cutting edge technologies to set themselves apart.
Let’s take a look at the emerging technologies in the airline industry that will bring about a revolutionary change in global aviation services and transform the flight experience.
Blockchain technology offers amazing opportunities which go well beyond financial transactions. Airline industry has just started to realise the potential of blockchain in various aspects. Blockchain technology can reduce the struggle and hustle of identity management.
Airlines will not need to depend on physical ID proofs. Virtual decentralised base saves the identification data which can be assessed by only some relevant people. It can also be combined with biometrics technology which will revolutionise the process of identity management.
Blockchain technology will also help in tokenising frequent flyer programmes. The passengers will be benefitted by the valuable services provided by the airlines.
Airport experience can be enhanced by AR/VR based apps. Augmented reality (AR) is likely to penetrate the airport space and the airline. The AR view will be enhanced by information and functionalities. AR will also help the customers to navigate through the complex layout of the airports. AR technology can also be used to support ground operations.
GPS (Global Positioning System) is not fit for indoors as it requires satellite signal which is not strong indoors. Hence, it is not accurate indoors. With Beacons technology, navigation will be easy for travellers between different terminals of the airport. It is an indoor positioning system which will be more accurate than GPS.
The passengers will be able to receive information such as boarding gate number, baggage carousel, flight status and even about shops and eateries inside the airport.
Usually, a passenger finds difficult to board a connecting flight and to wait for the flight at an unknown connecting airport. The artificial intelligence (Chatbot) will serve as a single gateway to the car rental company, the airline, the departure airport, the connecting airport, connecting flight, arrival airport and the hotel.
A voice-activated digital assistant can help in offering a seamless travel experience to the passengers.
Digital technologies are taking over most of the industries in modern times. Almost every industry is enhancing the customers’ experiences by adapting to digital technologies. The customers will prefer the services that are easy to use and make their travelling easy and seamless. So, for this, every airline needs to evolve and introduce technological innovations for its passengers.
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